At Gift Mossy, we understand that plans can change after you place an order. Because we process orders quickly to get them to you on time, the window for changes is limited.
1. Timeframe for Changes
You have 24 hours from the time your order is placed to request a cancellation or modification. After that, your order may already be in processing or shipped and can no longer be changed or cancelled.
2. How to Request a Change
Email our support team at support@giftmossy.com as soon as possible, with one of these subject lines:
CANCELLATION REQUEST - ORDER #[Your Order Number]MODIFICATION REQUEST - ORDER #[Your Order Number]
Please include all the details of the change you need.
3. Changes We Can Make
Within the 24-hour window, you may request changes to:
- Shipping address
- Product option (for example color or style, where available)
- Item quantity
4. Orders That Cannot Be Changed
Orders cannot be modified or cancelled if:
- The 24-hour window has passed.
- The order has already been processed or shipped.
5. Refunds for Cancellations
If your cancellation is approved within the 24-hour window, you will receive a full refund to your original payment method. Please allow 3–5 business days for the funds to appear in your account.
If the cancellation window has passed, please wait for your item to arrive and see our Refund Policy.