Refund policy

At Gift Mossy, we want you to love your order. Please read our return and refund policy below before placing your order.

1. Damaged, Defective, or Incorrect Items (30-Day Guarantee)

If you receive an item that is defective, damaged in transit, or not the item you ordered, we offer a 30-day replacement or refund guarantee from the date of delivery.

How to make a claim:

Email us at support@giftmossy.com within 30 days of receiving your order.
Include your order number.
Attach clear photos showing the defect, damage, or incorrect item.

Once we verify the issue, we will send you a free replacement or issue a full refund to your original payment method. You do not need to return the defective item to us.

2. Change of Mind (Exceptions)

We cannot accept returns or exchanges, or offer refunds, for change of mind or for an incorrect product choice. Please review the product details and photos carefully before completing your purchase.

3. Lost in Transit

If your tracking shows that your package has been lost in transit, and more than 22 business days have passed since it shipped, please contact us at support@giftmossy.com. We will work with the shipping carrier. If the package is confirmed lost, we will send a replacement at no extra cost.

4. Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, your order may already be in processing and can no longer be cancelled.

5. Refund Processing Time

Approved refunds are issued to your original payment method. Please allow 3–5 business days for your bank or card issuer to post the refund to your account.