Shipping policy

Thank you for shopping with Gift Mossy. Please review our shipping information below.

Order Processing Time

Orders are prepared, checked, and packed within 5–7 business days after your payment is confirmed. Processing time is separate from shipping time.

Shipping Time & Rates

After processing, your order is handed over to our shipping carrier.

Standard Shipping: delivery usually takes 10–22 business days.
Shipping Costs: Exact shipping costs will be calculated and displayed at checkout based on your delivery location. We offer Free Standard Shipping on orders of $70 or more.

Delivery times are estimates. Delays can occasionally happen because of extreme weather, customs clearance, or high holiday volume. Thank you for your patience.

Order Tracking

Once your order ships, you will receive an email with your tracking number and a tracking link. Please allow 2–3 days for tracking information to update in the carrier's system.

Wrong Address

Please make sure your shipping address is correct at checkout. If you notice a mistake, email us right away at support@giftmossy.com. We will do our best to correct it before the order ships. Once the package has been dispatched, we cannot change the delivery address.

Lost or Stolen Packages

Gift Mossy is not responsible for packages that are confirmed by the carrier as delivered to the address entered at checkout. If you need help, we will provide the delivery date, tracking information, and carrier details so you can follow up with the carrier. For packages lost in transit, please see our Refund Policy.