FAQ

1. How long does it take to process my order?

Most orders are prepared, packed, and ready to ship within 5–7 business days after your payment is confirmed.

2. How long will shipping take?

Standard shipping usually takes 10–22 business days depending on your location. Please note that these are estimated delivery times and can vary due to factors outside of our control (e.g., customs clearance, extreme weather). Shipping costs are calculated at checkout, and standard shipping is free on orders of $70 or more. See our Shipping Policy.

3. How can I track my order?

Once your order ships, you will receive an email with your tracking number and a tracking link. You can also visit our Track Order page at any time.

4. Can I change or cancel my order?

Yes, within 24 hours of placing it. Email us at support@giftmossy.com with your order number. After 24 hours your order may already be in processing and can no longer be changed. See Cancellation & Modification.

5. Can I return an item if I change my mind?

We are unable to accept returns or exchanges for change of mind. Please check the product details carefully before ordering. Full terms are in our Refund Policy.

6. What if my item arrives damaged or defective?

We offer a 30-day guarantee for damaged, defective, or incorrect items. Contact us within 30 days of delivery with your order number and a clear photo, and we will send a free replacement or issue a full refund.